Plant Therapy Reviews

I have been a Plant Therapy customer for 2 years and have spent almost 2000.00 with them. There have been delivery issues in the past and although the customer service agents are friendly they do not follow through. You have to contact them multiple times. The last straw for me was my last order on May 30th. When I received my CBD FS Oil about 1/3 of the product had leaked out and all over another item. It was in a vinyl mailer with no packing or cushion of any kind. I emailed 2x and called 2x. The first time I called after not receiving a reply to my email after week was with Jordan. She said she would send a replacement and didn't even address the other item that got soaked by the oil. After another I week I called and spoke to JC who said they never received my emails and didn't see a replacement coming but assured me a replacement would be sent out. I told them I would return the damaged bottle but was told that would not be necessary. It has been two weeks since the last phone call and no replacement has arrived. The CBD oil is very expensive. I paid for a whole bottle, not a partial one. I am taking the loss and not shopping with Plant Therapy anymore.

I'm a loyal customer of PT and always ordered their products from Amazon. But this time simply because some products were not available on Amazon I ordered them directly from their very own website.

In addition to the mistake they made that prevented the parcel to be imported to the EU and hence it will be shipped back to them, they used the worst postal service in the world. So, it has taken about 3 months and PT's customer service says they'll issue a refund after receiving the parcel and I absolutely have no clue whatsoever of where the parcel is and when they'll receive it.

Result: No items received, no refunds, worst shipment experience ever

Great product!! Thanks to my friend. Will purchase more!

I love their essential oils and their special blends! Honestly I like everything I have ordered from them.
I receive my orders quickly and they are always packaged nicely and look pretty too!

I first ordered from them off of Amazon without realizing it would be just as easy and even BETTER on the official website. When I received my order it was packaged very well and even included a sticker! Definitely buying from them again.

I always enjoy Plant Therapy products and service. Top quality oils, good member prices and clear labeling for kid and pet safety. I enjoy being part of the Oil Of The Month Club, to receive a surprise oil or set of oils each month. And every order comes with a new, clever, sticker. Plant Therapy makes me proud to share their products. I would try to convert every DoTerra and Young Living fan into new Plant Therapy family. 👪

I've been a happy and loyal PT customer for about 8 years. Through the years a bottle here and there has arrived broken and when I called to let them know, they'd apologize and send me another. This was not frequent but it did happen. (Some forms of their packaging ensure undamaged products better than others)
I recently bought several oils in their BOGO and was disappointed to see that I was not credited BOGO for equal but only for my lesser oils. ie: I bought 2@$15, 2@$7, 2@$6. I paid full price for both $15 and one $7 bottle and got one $7 and both $6 bottles free. This means the total was $37 rather than $28. I emailed customer service and was told that the BOGO was equal or lesser value and to have a great day. Most companies that I've shopped with give you BOGO on equal rather than lesser when you have several products that can be equally applied. I'm saddened by the way they've chosen to handle this situation as it seems subtly dishonest in their favor and makes me wonder that if they can't be trusted in small details (honoring their advertised sale prices), can they be trusted in larger ones (quality and sourcing)

I have been a customer of this company for several years. Every order is completed quickly and correctly. Customer service is always available and happy to answer questions. I highly recommend them to everyone interested in essential oils!

This company is fantastic. They have amazing essential oil options, pure, high quality, & an awesome blog that is super informative. I like that you don’t have to be a member to purchase, & there’s no marketing schemes or up-charges. Excellent customer service. Small, family owned business out of Idaho. I highly recommend.

Great company! Fun to work with.